Frequently Asked Questions

We offer competitive pricing for bulk orders based on order volume, product type, and customization requirements. please contact our sales team for a customized quote.

Automated and manual quality controls start in the hot end section, after being cooled down slowly in the annealing oven, then from packing well in workshop to waiting for delivery in warehouse, aimed to reach our goal of zero defects in all our processes.

Our dedicated quality control team conducts rigorous testing and inspections throughout production to ensure products meet the highest standards, with a defective rate of less than 3%.

Yes, we offer international shipping to many countries. Please contact us for details on shipping options and costs to your destination.

We a worldwide network of reliable and professional logistics partners, our responsible logistics team and professional logistics partners can assist you to handle the shipment to ensure timeliness and security.

We offer various shipping options including:
Express: FedEx, UPS, DHL, TNT, EMS etc.
LCL: Air/Sea (+ Dispatch).
FCL: 20GP, 40HQ by Sea (+ Dispatch).
Railway: China-Europe freight train.
We will help you choose the most efficient shipping method based on order quantity, cost, and required delivery time.

We offer various shipping options including sea, air, and land freight. Shipping costs depend on the chosen method, order volume, and destination. please contact us for a shipping quote.

Once the order is shipped, we can provide tracking information to monitor its progress. In a ddition, you can track the order through our logistics partners' websites.

Stay updated on our latest products and promotions by visiting our website, or following us on social media. you can subscribe for our newsletter, we regularly push mail with latest products and promotions via marketing@henkaul.com.

You can contact us via email at sales@henkaul.com or through our contact form on our website. Our customer service team is available Mon- Fri : 9:00 AM - 5:30 PM, Sat: 9:00 AM - 3:00 PM at our local time. For support outside these hours, please email us, and we will respond within 12 hours.