Frequently Asked Questions

Customers want to know somethings before contacting us, for this purpose, we made all answers of frequently asked questions for your reference.

What is the minimum order quantity (MOQ)?

Inventory items, no MOQ.
Inventory items for customization or decoration, the MOQ is 5,000PCS.
Customized order(new mold), the MOQ is according to the glass bottle weight. Usually, we offer 3 different weights for your reference:
I. Weight ≥ 100g, MOQ: 10,000PCS
II. 50g ≤ weight < 100g, MOQ: 20,000PCS
III. 15g ≤ weight < 50g, MOQ: 100,000PCS

How long is the lead time of order?

Inventory items, it takes 5-10 days.
Inventory items for customization or decoration, it takes 15-30 days.
The mass production of glass bottle, it takes 30-35 days.
The mass production of customized glass bottle + glass decoration + accessories, it takes 45-50 days.

What are the payment terms and methods?

30% deposit in advance, the rest balanced before shipment. And also, we can accept other payment terms based on both sides reached consensus. As usual, we accept various payment methods, including T/T, credit cards, checks, etc.

Can I get the sample?

Sure! We usually provide existing stocks sample for free, But there is a little charge for customized decoration ( Spray coating, Screen Printing, Hot Foil Stamping, Decal, Frosting, Electroplating, Laser engraving, etc. ), and the charge is refundable when you place the order. the samples are sent by FedEx, UPS, DHL or TNT, etc. If you have a carrier account, it will be fine to ship with your account. If not, you can pay the freight charge to us, then the sample will be mailed, it takes about 4-7 days to arrive.

How long is the lead time of the sample?

Existing stock sample, it takes 2-3 days.
Existing stock sample with your decoration designs, it takes 5-15 days.
Making new glass bottle mold to manufacture sample / with designed decoration, it takes 25-30 days.

What are the advantages of choosing Henkaul over other suppliers?

Over 12 years of experience -- 70+ exported countries.
2000+ glass packaging products -- excellence collection for fragrance & cosmetics.
Dedicated design team -- offering total packaging solution.
Reliable product quality and lead time -- self-owned glass factory + decoration plant + accessories manufacturing.
Responsible logistics team and professional logistics partners -- supporting warehousing and logistics services.

What are your policies on confidentiality and non-disclosure?

We adhere to strict confidentiality and non-disclosure policies to protect your business information. All details shared with us are handled with the utmost care and privacy.

Do you offer design and branding services for packaging?

Yes, we offer design and branding services to create customized glass packaging that aligns with your brand identity. Our dedicated design team will work with you to develop the perfect solution.

Do you offer the designs of total packaging sulotions?

Yes, we offer one stop shop services, including customization, decoration and accessories, as will as we support warehousing and logistics services for customers.

What makes your packaging solutions environmentally friendly?

We supply excellent primary packaging made of the sustainable material glass, and we are committed to sustainability and offer eco-friendly packaging solutions designed with recyclable materials and environmentally conscious practices.

What is your mold fee and refund policy?

Glass container mold: USD 700 - 1,100.
Plastic accessory mold: USD 1,000 - 2,000.
Mold charges will be refunded if the delivery quantity reaches 500,000 pcs.

How do I request a quote for a custom packaging project?

To request a quote, please provide details about your requirements including product specifications, quantities, and any custom features, please contact us via email or our website’s request form.

Contact Us Now!

If you have any questions or inquiries, Our sales department supports you with all questions about our products and services. We are happy to hear from you!

Email: sales@henkaul.com           

Whatsapp: +86 187-9542-5696 

    Henkaul manufactures and supplies top quality glass containers to customers in the fragrance and cosmetic industry.

    CONTACT US

    Add.: No.112, Meiyuan Road, Jiawang, Xuzhou, Jiangsu, China
     +86 516 87709182
     +86 516 87708062
     info@henkaul.com
    Mon - Fri: 9:00 am - 5:30 pm (BJT)

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